Returns & Exchanges
At Lovebox, we want you to be completely satisfied with your purchase of our connected messaging devices. If your device isn't the perfect fit for your home, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your Lovebox in its original packaging, ensuring all cables and accessories are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our technical team inspects the device, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing