Frequently Asked Questions
Everything you need to know about our innovative messaging devices.
How do I set up my Lovebox for the first time?
To set up your device, plug it into a power source, download our mobile app, and follow the on-screen instructions to connect it to your local Wi-Fi network.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and international delivery times range from 5 to 10 business days depending on the destination.
Is there a warranty on Lovebox electronics?
Yes, every Lovebox comes with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Does the recipient need a smartphone to receive messages?
The recipient does not need a smartphone to see the messages on the Lovebox, but the sender must use our free mobile app to transmit photos and notes.